If the item is damaged, defective or we have shipped the incorrect item we will gladly cover the shipping costs for the return as well as shipping a new item back to you. For change of mind or incorrect purchases please see “Change of Mind” below for more information.
Unfortunately, we cannot offer refunds if you change your mind about your purchase, however we will happily exchange the item. If the item is being returned because you have changed your mind (i.e weren’t happy with your choice of colour or size etc) we ask for you to cover the cost of returning the item back to us. However, we will happily cover the cost of shipping the new item back to you, excluding bulky good items and international orders. Please choose carefully and if you are unsure please contact our customer service team on 08 7320 3232.