Our returns policy is available at https://rivalry.com.au/returns/
. Some goods, including specially-ordered custom-made goods are non-returnable unless a warranty or guarantee is breached. Subject to Australian Consumer Law, customers may be required to pay for any costs we incur as a result of any change of mind order cancellations or returns (for example, handling/transport costs or any re-stocking fee charged by our supplier).
We reserve the right to cancel any order (in full or part) where: (i) you are in breach of your payment obligations to Rivalry; (ii) Rivalry reasonably suspects that you are purchasing goods for the purposes of resale or resupply; (iii) Rivalry becomes aware after order confirmation that the good is out of stock; or (iv) there has been a genuine pricing or product description error by Rivalry or its supplier. We will refund any amount already paid in respect of any cancelled order (and in the case of part cancellation of an order, we will refund the amount paid that relates to the cancelled portion of the order).